What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

• Solid experience of working as an Engineer within the MSP space

• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Experience with  Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

• Hybrid flexibility – split your time between home and their London Bridge office
• Supportive, close-knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

We are working with a high-growth, forward-thinking software business that is transforming its sector through innovation and exceptional customer focus. As a scaling SME, the organisation offers a collaborative, people-first culture where employees are empowered to make a genuine impact.

This is an exciting opportunity to join a dynamic Senior Leadership Team (SLT) as a Team Assistant, working closely with the CEO and senior stakeholders to ensure the smooth running of day-to-day operations.

The Role

This is a varied and fast-paced position where you’ll act as a key support to the SLT, combining Executive Assistant responsibilities with broader team and operational support.

You will play a critical role in keeping the leadership team organised, aligned, and operating efficiently—managing complex schedules, coordinating meetings, supporting events, and ensuring clear communication across the business.

Key Responsibilities:

Executive Support to CEO:

• Proactively manage a complex and ever-changing diary
• Coordinate meetings, travel, and priorities
• Act as a professional and discreet first point of contact
• Prepare agendas, briefing packs, and meeting materials

SLT & Team Coordination:

• Organise and schedule leadership and team meetings
• Take accurate notes, track actions, and ensure follow-ups are completed
• Maintain action trackers and ensure accountability across teams
• Support internal and external events (logistics, comms, materials)

Administration & Operations:

• Prepare documents, reports, and presentations
• Manage multiple workstreams with high attention to detail
• Identify and implement process improvements

What We’re Looking For:

• Experience in a similar EA/PA or Team Assistant role within a software/tech company or fast-paced, growing SME environment
• Proven experience supporting senior leadership teams
• Strong diary management and organisational skills
• Excellent written and verbal communication
• High level of discretion and professionalism
• Proficient technology skills, including MS office, other software and CRM systems
• Experience coordinating events
• Ability to multitask and thrive in a fast-moving environment

 What’s on Offer

• Discretionary bonus scheme
• Private healthcare (after probation)
• Enhanced pension contributions of 8%
• 23 days annual leave (pro rata) + buy/sell scheme
• Dedicated training time each month
• Employee Assistance Programme
• Critical illness & death in service cover
• Flexible hybrid working

This is a hybrid role, with approximately 1 day per week in the Shepherd’s Bush office, alongside remote working. Additional office attendance and travel may be required for key meetings and events.

If you are a highly organised, proactive individual with experience supporting senior leaders in a fast-paced tech or growing SME environment, we’d love to hear from you.

Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance?

Do you know your way around service charge budgets, apportionments, and year-end processes — and want to use that expertise in a more strategic, client-facing role?

If so, this could be the perfect next step.

My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients — ensuring they gain maximum value from the software platform from onboarding through to long-term success.

This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management.

You’ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams.

Key Responsibilities:

Customer Relationship Management

• Build strong, long-term relationships with property management clients
• Act as a trusted advisor, understanding client goals and operational challenges
• Monitor customer health and proactively manage risk

Onboarding & Adoption

• Support onboarding alongside the Implementation team
• Deliver tailored training to ensure successful system adoption
• Ensure a smooth transition into live usage and ongoing support

Product Advocacy

• Gather customer feedback and influence product development
• Represent client needs internally and contribute to roadmap discussions

Growth & Retention

• Identify opportunities to expand usage, features, and services
• Drive engagement and long-term customer value

Insight & Reporting

• Use CRM and analytics tools to track usage, trends, and renewal readiness
• Deliver clear, insightful reporting to both clients and internal teams

Industry Expertise

• Act as a subject matter expert in property management financial processes
• Stay ahead of industry trends, legislation, and best practice
• Bring insight into customer conversations, positioning CPL as a trusted authority

Essential Experience (Please Read Carefully)

To be successful in this role, you must have:

Strong, hands-on experience within the block / property management industry
A deep understanding of service charge accounting, including:

• Budgeting & forecasting
• Service charge apportionment
• Year-end processes & reconciliations;
  Experience working with or alongside property managers, finance teams, or managing agents
  The ability to translate industry knowledge into meaningful client conversations

Applications without this level of industry knowledge are unlikely to be considered.

What We’re Looking For

• Proven experience handling clients at a high-level
• Confident communicator, able to engage with stakeholders at all levels
• Commercial awareness with a focus on value and retention
• Proactive, analytical, and solutions-focused mindset
• Comfortable working remotely with regular travel (approx. 25%)

Why Join My Client?

• Be part of a growing, innovative property technology company with big plans!
• Work closely with industry-leading clients
• Have real influence on product direction and customer outcomes
• Join a collaborative, supportive team that values your input

Apply Now

If you’re ready to combine your property management expertise with a strategic, client-focused role — we’d love to hear from you.

The Installation Engineer Role

My client, an extremely well-established, family run business with an excellent reputation, is looking for an experienced Installation Engineer with a background in commercial coffee machines, water coolers, or hot & cold-water dispensers.

This is a field-based role covering London and the surrounding areas. You’ll install, commission and hand over equipment at customer sites, delivering a smooth and professional experience from start to finish.

You’ll be joining a supportive, family-run business where quality, safety and customer satisfaction genuinely matter.

What You’ll Be Doing

• Installing and commissioning coffee machines and water systems
• Conducting site surveys and pre-installation checks
• Training customers on equipment use
• Completing documentation via company systems
• Managing van stock and maintaining tools/vehicle
• Working closely with Service, Sales and Operations teams

What We’re Looking For

• Experience installing commercial coffee machines or similar equipment
• Strong customer-facing skills
• Able to work independently in a field-based role
• Full UK driving licence
• Electrical knowledge/qualifications desirable

My client offers a generous benefits package, career progression and a supportive and collaborative working environment. If you take pride in high-quality installations and enjoy working directly with customers, we’d love to hear from you.

The Maintenance Engineer Role:

My client, an extremely well-established, family run business with an excellent reputation, is seeking a personable and reliable Preventative Maintenance (PPM) Engineer to service commercial coffee machines and water systems across Central London.

This is a foot-based role, ideal for someone who enjoys being out and about. You’ll manage your own portfolio of sites accessible via public transport, carrying out planned preventative maintenance to keep equipment running at peak performance.

What You’ll Be Doing

• Servicing coffee machines, boiling/chilled water dispensers and coolers
• Carrying out filter changes, sanitisation, descaling and routine maintenance
• Managing portable stock efficiently
• Planning routes and attending multiple sites daily
• Delivering excellent customer service at every visit

What We’re Looking For

• Experience with coffee machines or similar equipment
• Good knowledge of London and its transport network
• Customer-focused and personable
• Organised and self-motivated

My client offers a generous benefits package, career progression and a supportive and collaborative working environment. If you enjoy autonomy, take pride in preventative maintenance, and thrive in a customer-facing role, we’d love to speak with you.

Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.

This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.

The 1^st Line Support Technician Role:

• Acting as the first point of contact for clients / users via phone and ticketing system
• Logging, troubleshooting and resolving first-line issues in line with SLAs
• Providing clear, friendly communication to non-technical users
• Preparing and configuring new devices
• Escalating to 2nd Line when required and working closely with senior engineers

What We’re Looking For:

• Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients
• Strong customer service and communication skills
• Good knowledge of Windows desktop environments and basic Microsoft 365
• A calm, organised and professional approach
• Desire to learn and progress towards 2nd Line support
• A driving licence is essential
• IT certifications are a welcome bonus, but further training is provided

In return, you’ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Are you a data problem-solver who enjoys getting under the hood of complex datasets and turning messy data into meaningful insight?

We’re partnering with a prestigious financial services organisation looking for a Data Engineer to join their growing data team, reporting directly to the Head of Development & Data. This is a brilliant opportunity to play a key role in shaping their data landscape as they move towards building a modern data warehouse.

The Data Engineer Opportunity

This role is all about making data work better.

You’ll take ownership of improving and standardising existing data, building robust pipelines, and delivering high-quality reporting solutions that genuinely impact the business. It’s a hands-on role with plenty of variety — from writing SQL to working closely with stakeholders to bring data to life.

What You’ll Be Doing

• Designing and developing bespoke MI reporting solutions
• Writing and optimising SQL scripts and stored procedures
• Building and validating data pipelines to support reporting and deployments
• Working with tools like Power BI and Microsoft Fabric
• Cleaning, transforming, and standardising existing datasets
• Troubleshooting and improving legacy scripts and processes
• Collaborating with stakeholders to understand reporting needs and translate them into technical solutions
• Supporting the journey towards a new data warehouse environment

What We’re Looking For

• Experience with SQL Server, Power BI, Power Automate and Microsoft Fabric in complex data environments
• Proven ability to build data pipelines and transformations
• Experience working with structured and unstructured data (e.g. Excel, blob storage, SQL)
• Solid understanding of data modelling, schema design, and permissions
• Experience across the full SDLC, including deployments and pipelines
• Confident communicator — able to work closely with both technical and non-technical stakeholders
• A proactive, organised mindset with strong problem-solving skills
• In addition, experience in Financial Services, Agile and experience of mentoring or supporting junior team members is a bonus.

Why Apply?

• Be part of a team modernising their data platform
• Work closely with senior leadership and influence data strategy
• Hybrid working from day one (generally 1 day in the office per week)
• A role that blends technical delivery with real business impact
• Extremely well-established, stable organisation offering a generous benefits package

If you enjoy untangling complex data, improving systems, and building smarter reporting, we’d love to hear from you.

Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.

They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.

The 2^nd Line Service Desk Engineer Role:

You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.

Key responsibilities include:

• Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments
• Acting as a Subject Matter Expert for defined platforms and technologies
• Supporting joiners, movers and leavers, device builds, asset management and MDM
• Hands-on troubleshooting, software and hardware installation, backups and restores
• Working closely with 3rd line, security, change and external vendors
• Contributing to documentation, knowledge base articles and service improvements
• Operating in a regulated, security-conscious financial services environment

Skills & Experience

• Minimum 3 years’ experience in a 2nd Line Support / Service Desk Engineer role
• Previous experience working within Financial Services or a highly regulated environment is preferred
• Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO
• Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred)
• Familiar with ITIL, SLAs, CSAT and structured incident/problem management
• Excellent communication skills and a customer-first mindset
• Confident troubleshooting complex technical issues and working under pressure

Why Apply?

• Join a financially secure, century-established organisation
• Supportive, people-focused culture with long-term career prospects
• Exposure to enterprise-grade technology in a regulated, professional environment
• Competitive salary and generous benefits package

This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution.

What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

• Experience of working as an Engineer within the MSP space is preferred

• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Experience with  Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

• Supportive, close-knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

Join a friendly, growing team keeping the UK’s coffee flowing!

Are you a hands-on engineer who loves variety, independence, and great coffee?
Our client is a family-run business supplying high-quality commercial coffee machines, boiling taps, and water dispensers to workplaces nationwide. Known for their fast, friendly service and genuine team spirit, they’re now looking for a Field Service Engineer to join their expanding service team.

What you’ll be doing

No two days are the same — you’ll be out on the road, visiting offices and workplaces to:

• Service, sanitise, and maintain coffee machines, boiling taps, and water dispensers
• Carry out installations, commissioning, and breakdown repairs
• Ensure every cup and glass tastes as good as it should
• Provide hands-on training and advice to customers
• Keep clear service records and manage van stock efficiently

What we’re looking for

You’re practical, reliable, and enjoy solving problems on the go. You’ll need:

• 2+ years’ experience working with coffee machines, water dispensers, vending machines, or similar equipment
• Strong electro-mechanical and fault-finding skills
• Basic plumbing knowledge
• A passion for great customer service and a professional approach
• Full UK driving licence
• Ideally based in North West London with easy access to the M25/M40/M1/M11

What’s in it for you

My client looks after their team just as well as they look after their customers:

• £38,000–£40,000 salary (depending on experience)
• Company vehicle – Ford Transit Connect or Custom Limited
• £120/month supermarket lunch allowance (£1,440 per year)
• Annual rewards and bonuses (£1,000–£3,000 per year)
• Commission, signing bonus, and tips
• Discounted or free food and drinks

Join a team that values skill, trust, and a good sense of humour. If you’re ready to take pride in your work and be part of a growing, supportive company — we’d love to hear from you.

Apply now to become a Field Service Engineer and help keep London’s coffee flowing!

Integral Recruitment are acting as an employment agency in regard to this advert.

My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
• Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

• Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Strong people leadership skills with a values-driven approach
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ depending on experience)
• Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Our client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.

This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.

The 2^nd Line Support Technician Role

• Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated
• Partaking in IT projects includes upgrades and rollouts for new hardware and software
• Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure
• Providing clear, professional communication to clients and internal teams
• Occasional on-site support and project assistance (full driving licence required) – company van provided
• Working closely with senior engineers and cloud/infrastructure teams on complex issues

About You:

• Proven experience in a 2nd Line IT Support role - bonus if it’s within an MSP / IT Support Services business
• IT certifications are preferred – but support and payment for certs is offered
• Strong Microsoft 365 and Windows Server/AD troubleshooting skills
• Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules.
• Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.
• Customer-focused, calm under pressure, and highly organised
• Full UK driving licence (for client site visits when required)

This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this advertisement.

We’re looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment.

This role bridges technical delivery and team leadership—you’ll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate.

This is a hands-on, operations-focused role. It’s ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team.

You’ll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design.

Key Responsibilities;

• Lead and manage a small cloud engineering team (work allocation, mentoring, performance management)
• Remain hands-on with Azure across deployment, configuration and maintenance
• Produce high-quality, Low-Level Design (LLD) documentation
• Support design and project delivery in collaboration with Solution Architects
• Manage Azure tenancy administration and optimisation
• Oversee cloud security, DLP and MFA implementation
• Support migration of legacy systems to Azure
• Manage backup strategy, disaster recovery (ASR) and capacity planning
• Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive)
• Ensure CMDB accuracy and support Service Desk escalations
• Maintain monitoring tools, infrastructure diagrams and documentation
• Work within change control and governance processes in a regulated environment
• Support legacy infrastructure (on-prem and virtual) where required
• Produce management information (MI) on performance, cost and usage

A Typical Day

• Planning and prioritising team workloads
• Running team huddles / check-ins
• Hands-on engineering and troubleshooting
• Attending project meetings and working with architects
• Managing BAU tasks, escalations and ad-hoc issues

This is a varied, fast-paced role where adaptability is key.

What We’re Looking For

• An experienced, hands-on Azure Engineer
• Previous management or team leadership experience
• Strong Low-Level Design (LLD) capability
• Excellent interpersonal and communication skills—this is a collaborative role
• Experience working in a regulated or process-driven environment
• A proactive, organised and detail-focused approach

Essential Skills & Experience

• Microsoft Azure administration (networking, firewalls, DR, tenancy)
• Azure Site Recovery (ASR) and disaster recovery testing
• Microsoft 365 (Exchange Online, SharePoint Online)
• Windows Server deployment and administration
• Cloud security (DLP, MFA)
• Backup technologies (including Veeam)
• Strong experience with documentation, governance and change control

Certifications (Required)

• AZ-104: Microsoft Azure Administrator, AZ-305: Designing Microsoft Azure Infrastructure Solutions

Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration

We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate.

This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team.

The Cloud Infrastructure Manager Role:

You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include:

• Deployment, configuration and ongoing administration of Azure services
• Ownership of Azure tenancy, security controls, DLP and MFA
• Producing Low Level Design (LLD) documentation for new and evolving solutions
• Migration of legacy on-premise systems to Azure
• SQL infrastructure administration across on-prem and cloud environments
• Capacity planning, disaster recovery and Azure Site Recovery testing
• Storage lifecycle management (Blob, Files, SharePoint, OneDrive)
• Backup strategy ownership (including monitoring, escalation, reporting and optimisation)
• Infrastructure monitoring and integration with security and operational platforms
• Maintaining CMDB accuracy and infrastructure diagrams
• Supporting the Service Desk with complex incidents and escalations
• Working closely with Solution Architects and Change Management to deliver secure, well-governed change
• Managing transitional physical and virtual server and networking platforms
• Producing operational and cost management information for senior stakeholders
• Leading, mentoring and developing the infrastructure team, including performance management and objective setting
• Establishing and maintaining technical standards, policies and procedures

Skills & Experience Required:

Essential:

• Proven experience in a regulated environment
• Strong Azure administration background (certifications highly desirable)
• Cloud networking, firewalls and security architecture
• Microsoft 365 Enterprise (Exchange Online, SharePoint Online)
• Windows Server administration
• Azure Disaster Recovery and Business Continuity
• VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon)
• Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault)
• Platform security, DLP and MFA
• Infrastructure monitoring and alerting tools
• Low-level cloud design and solution architecture
• Excellent communication, stakeholder engagement and leadership skills
• Demonstrable people management and team development experience
• Proactive, detail-driven and solutions-focused mindset

Desirable:

• Infrastructure as Code (Terraform, ARM, Azure DevOps)
• Cloud security frameworks and policy definition
• SQL Server administration
• Working knowledge of AWS
• Experience with Pluralsight skills and sandbox environments

Why Apply?

This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You’ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation’s digital transformation journey.

If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression.

Integral Recruitment are acting as an employment agency in regard to this advertisement.

My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base.

They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation.

This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success.

The Helpdesk Engineer Role:

As part of a small, close-knit service desk team, you will:

• Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools
• Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed
• Log, triage and progress support tickets, resolving issues where possible or escalating appropriately
• Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help
• Carry out 1^st line troubleshooting of hardware, software and user issues
• Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices
• Build and deploy new devices to client environments
• Liaise with 3rd party vendors where required
• Create and maintain clear documentation relating to client systems and processes
• Gain exposure to a wide range of modern technologies and MSP best practices

Technical Experience and Knowledge Required:

• Active Directory administration
• Windows and macOS environments
• Microsoft Office & Microsoft 365 (Email, Teams, SharePoint)
• Basic networking concepts (TCP/IP, switches, routers, firewalls)
• VPNs and remote access tools

The Person - We’re looking for someone who is:

• Confident, personable and approachable, with excellent verbal and written communication skills
• Comfortable speaking to clients at all levels and representing the business professionally
• Passionate about IT and keen to build a long-term career in technical support
• Proactive, enthusiastic and eager to learn from others
• A team player who can also use their own initiative
• Organised, reliable and able to manage multiple tasks at once
• Calm under pressure and capable of thinking on their feet

Experience & Qualifications

• Recently completed an IT apprenticeship or 1–2 years’ experience in a helpdesk / IT support role within an MSP environment
• IT certifications are preferred but not essential, such as:
  • MS-900 / AZ-900
  • CompTIA (A+, Network+, etc.)
• A genuine interest in technology and customer service is essential

In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers.

Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.