My client is a fast-growing B2B software company on a mission to raise the bar within its specialist industry. With a team of 35+ employees and ambitious growth plans, they are now looking for a Strategic People & Culture Manager to own and evolve the people function, combining hands-on delivery with thoughtful, data-led people strategy.

Working closely with the CEO and senior leadership team, you'll become the driving force behind the employee experience, helping to shape a culture where people can do their best work while supporting the business through its next phase of growth.

Why this role is different;

This isn't a role where you'll inherit a mature HR department and simply maintain existing processes.

Instead, you'll join at an exciting stage in the company's journey, where you'll have the opportunity to genuinely influence how the people function develops as the business scales.

You'll have a seat at the table, direct access to senior leadership and the autonomy to introduce new ideas, improve ways of working and implement people initiatives that make a real difference. Whether that's enhancing the employee experience, developing managers, strengthening recruitment processes, embedding company values or introducing new people programmes, you'll be encouraged to take ownership and leave your mark on the organisation.

This role would suit an ambitious HR professional who has gained experience within a small, growing software or SaaS business and is ready to take the next step in their career, broadening their impact and strategic involvement while remaining close to the day-to-day people experience.

What you'll do

Culture & Engagement

• Champion company values and help turn them into everyday behaviours.
• Create meaningful connections across a remote-first workforce through engaging communication, events and initiatives.
• Design, manage and act upon employee engagement surveys and feedback programmes.
• Drive initiatives that strengthen employee wellbeing, retention and engagement.

Strategic Partnership

• Partner closely with the CEO and leadership team, providing people insights that support business decisions.
• Contribute to organisational planning and workforce development initiatives.
• Help design and facilitate effective monthly and quarterly company meetings.
• Use people data and metrics to identify trends and opportunities for improvement.

Recruitment & Onboarding

• Own the end-to-end recruitment process across the business.
• Partner with hiring managers on role design, structured interviews and selection processes.
• Enhance the employer brand and candidate experience.
• Deliver an engaging onboarding experience that sets new starters up for success.

Performance & Development

• Lead the six-monthly performance review process.
• Support managers to set meaningful goals and development plans.
• Help embed a culture of continuous feedback and professional growth.
• Identify learning and development opportunities across the organisation.

Manager Coaching & Employee Relations

• Act as a trusted advisor to managers across the employee lifecycle.
• Build management capability through coaching and guidance.
• Independently manage employee relations matters including probation, performance management, disciplinaries and grievances.
• Ensure HR practices remain compliant, pragmatic and people-focused.

People Operations & HR Systems

• Own and optimise the HRIS platform and employee data.
• Ensure GDPR, Right to Work and employment compliance requirements are maintained.
• Continuously improve HR processes, systems and documentation.
• Produce meaningful people reports and insights for leadership.

Office & Business Operations

• Oversee light-touch facilities management for small office locations.
• Coordinate key policy renewals and compliance-related activities.
• Support wider operational initiatives where required.

What success looks like

We're open to someone taking a step up into this position, provided you've gained recent experience within a small, growing software or SaaS business and understand the pace, challenges and opportunities that come with scaling organisations.

You'll be excited by the prospect of building rather than maintaining, comfortable rolling up your sleeves when needed, and motivated by the opportunity to shape how a growing business attracts, develops and retains great people.

What you'll bring

• Recent HR Generalist, HR Manager or People Partner experience within a small, growing software or SaaS business (typically 30-100 employees).
• CIPD Level 5 qualification.
• Experience supporting a scaling business and working closely with senior stakeholders.
• Strong employee relations knowledge and experience managing cases end-to-end.
• Proven experience managing recruitment and onboarding processes.
• Experience working with HR systems and maintaining accurate people data.
• A commercial mindset with the ability to balance people needs with business objectives.
• Excellent communication and relationship-building skills.
• A proactive, hands-on approach and a genuine desire to improve how things are done.
• Comfortable operating strategically while remaining involved in day-to-day delivery.

Nice to have

• Exposure to property, block management or related sectors.
• Experience working with accounting or finance-focused software businesses.
• Experience using strengths-based development tools such as CliftonStrengths or DISC.
• Previous experience helping a business scale through periods of growth and change.

What we offer

• Competitive salary with discretionary bonus.
• Private healthcare (following probation).
• Enhanced pension scheme.
• 23 days annual leave plus holiday buy/sell scheme.
• Hybrid working with a predominantly remote model.
• Critical illness cover and life assurance.
• Employee assistance programme.
• Dedicated monthly learning and development time.
• A genuinely collaborative culture built on trust, openness and continuous improvement.
• The opportunity to shape and influence the people function within a growing SaaS business.

If you're looking for a role where your ideas will be heard, your contribution will be visible and you'll have the opportunity to help shape the future of a growing technology business, we'd love to hear from you.

My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
• Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

• Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Strong people leadership skills with a values-driven approach
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ depending on experience)
• Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Our client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.

This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.

The 2^nd Line Support Technician Role

• Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated
• Partaking in IT projects includes upgrades and rollouts for new hardware and software
• Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure
• Providing clear, professional communication to clients and internal teams
• Occasional on-site support and project assistance (full driving licence required) – company van provided
• Working closely with senior engineers and cloud/infrastructure teams on complex issues

About You:

• Proven experience in a 2nd Line IT Support role - bonus if it’s within an MSP / IT Support Services business
• IT certifications are preferred – but support and payment for certs is offered
• Strong Microsoft 365 and Windows Server/AD troubleshooting skills
• Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules.
• Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.
• Customer-focused, calm under pressure, and highly organised
• Full UK driving licence (for client site visits when required)

This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Are you working within an MSP / IT support co. and now looking for the next step in your IT career?

We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team.

This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond.

You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression.

What you’ll be doing:

• Acting as the first point of contact for clients via phone, email and helpdesk system
• Troubleshooting and resolving 1st line technical issues remotely
• Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues
• Logging and managing tickets through to resolution in line with SLAs
• Keeping clients updated with clear, friendly communication
• Preparing and configuring laptops, desktops and new user setups
• Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team

What we are looking for:

• Previous experience working within an MSP / IT Support Services environment is ESSENTIAL
• Strong customer service and communication skills
• Good understanding of Windows desktop environments and Microsoft 365
• Experience working with ticketing/helpdesk systems
• A proactive attitude and genuine desire to learn and progress
• Full UK driving licence preferred

What’s on offer:

• £24,000 - £30,000 salary depending on experience
• Hybrid / flexible working after training
• 9-day working fortnight
• Paid training and IT certifications
• Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams
• Friendly, collaborative team culture
• Exposure to a wide variety of technologies and clients
• Long-term career opportunities within a growing MSP

This role would suit someone currently working in a 1^st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today.

Integral Recruitment is acting as an employment agency regarding this vacancy.

An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team.

This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements.

Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives.

The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements.

Business Analyst - Key Responsibilities:

• Gather, analyse and document business and user requirements
• Facilitate workshops, discovery sessions and stakeholder meetings
• Produce functional specifications, user stories, process maps and supporting documentation
• Work closely with customers to understand workflows, challenges and opportunities for improvement
• Support backlog refinement and requirements clarification alongside the Product Owner
• Collaborate with Development and Customer Success teams throughout the product lifecycle
• Participate in user acceptance testing and feedback gathering activities

Business Analyst - Key Requirements:

• Minimum 3 years' Business Analyst experience within a SaaS / software development environment
• Strong requirements gathering, analysis and documentation skills
• Experience producing user stories, functional specifications and process maps
• Excellent stakeholder management and communication skills
• Experience facilitating workshops, discovery sessions or customer interviews
• Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio
• A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes

Desirable:

• Exposure to financial, accounting or compliance-related systems
• Experience working within a product-led software environment
• Knowledge of property management, real estate or related sectors

This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%).

The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You'll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement.

Sound interesting and something you would love to be part of? Apply today!

Join a market-leading workplace solutions provider and help shape the future of customer experience.

Our client is a well-established, family-owned business with over 40 years of success delivering premium commercial coffee solutions, water dispensers and workplace refreshment services to organisations across the UK.

Known for their exceptional customer service, long-standing client relationships and commitment to quality, they are now investing in their commercial team and seeking an ambitious Business Development Manager to drive growth across London.

This is an excellent opportunity for a proven new business sales professional who enjoys opening doors, building relationships and winning business within the facilities, workplace services, hospitality, property, corporate or B2B service sectors.

The Business Development Manager Opportunity

Reporting into the Sales Director, you'll take ownership of developing new business opportunities across London, targeting organisations looking to enhance their workplace environment through premium coffee, hydration and refreshment solutions.

You'll have the support of an established brand, strong operational team and market-leading service proposition, allowing you to focus on what you do best – generating opportunities, building relationships and securing new business.

Key Responsibilities

• Identify, develop and secure new business opportunities across London
• Build and manage a healthy pipeline of prospects and opportunities
• Engage with key stakeholders and decision-makers across a range of sectors
• Conduct consultative sales meetings and present tailored workplace solutions
• Negotiate and close commercial agreements
• Develop long-term client relationships that support future growth
• Work closely with operational and customer service teams to ensure a seamless customer experience
• Represent the business professionally at meetings, networking events and industry functions

Business Development Manager - About You;

We're looking for an ambitious and commercially focused sales professional who thrives in a relationship-led environment and has a genuine passion for winning new business.

You'll ideally have:

• Proven success within business development, field sales or account acquisition roles
• A strong track record of generating and converting new business opportunities
• Experience selling B2B products, services or workplace solutions
• Confidence engaging with senior decision-makers
• Excellent communication, presentation and relationship-building skills
• A proactive, self-motivated and resilient approach
• The ability to travel throughout London for client meetings several times per week

Experience within coffee solutions, water dispensers, workplace services, facilities management, hospitality, catering, office supplies or related sectors would be advantageous, although not essential.

Why Join?

This is a business that genuinely values its people. As a family-run organisation, they have built their success on trust, service excellence and long-term relationships with both customers and employees.

In return, you'll receive:

• £50,000–£60,000 basic salary
• Uncapped bonus structure with realistic OTE of £65,000–£75,000
• Clear opportunities for career progression
• Ongoing training and professional development
• Pension scheme
• Increasing holiday entitlement with length of service
• Supportive and collaborative team culture
• The opportunity to join a growing business where your contribution will make a real impact

Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy

My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base.

They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation.

This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success.

The Helpdesk Engineer Role:

As part of a small, close-knit service desk team, you will:

• Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools
• Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed
• Log, triage and progress support tickets, resolving issues where possible or escalating appropriately
• Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help
• Carry out 1^st line troubleshooting of hardware, software and user issues
• Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices
• Build and deploy new devices to client environments
• Liaise with 3rd party vendors where required
• Create and maintain clear documentation relating to client systems and processes
• Gain exposure to a wide range of modern technologies and MSP best practices

Technical Experience and Knowledge Required:

• Active Directory administration
• Windows and macOS environments
• Microsoft Office & Microsoft 365 (Email, Teams, SharePoint)
• Basic networking concepts (TCP/IP, switches, routers, firewalls)
• VPNs and remote access tools

The Person - We’re looking for someone who is:

• Confident, personable and approachable, with excellent verbal and written communication skills
• Comfortable speaking to clients at all levels and representing the business professionally
• Passionate about IT and keen to build a long-term career in technical support
• Proactive, enthusiastic and eager to learn from others
• A team player who can also use their own initiative
• Organised, reliable and able to manage multiple tasks at once
• Calm under pressure and capable of thinking on their feet

Experience & Qualifications

• Recently completed an IT apprenticeship or 1–2 years’ experience in a helpdesk / IT support role within an MSP environment
• IT certifications are preferred but not essential, such as:
  • MS-900 / AZ-900
  • CompTIA (A+, Network+, etc.)
• A genuine interest in technology and customer service is essential

In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers.

Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

A highly prestigious independent school is seeking an experienced IT Support Technician to join its dynamic and forward-thinking IT team. This well-respected school is known for its strong academic reputation, impressive resources, and forward-thinking approach to digital learning for staff and students

In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure.

You will also play a key role in maintaining devices, supporting events, and contributing to wider IT improvement projects — all within an environment that values professionalism, collaboration, and exceptional service.

IT Support Technician - Requirements:

• First/second-line IT support experience
• Strong troubleshooting skills across Windows 10/11 and Apple OS
• Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking
• Excellent customer service and communication skills

This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions, free lunches during term-time, CPD and progression opportunities and other staff perks such as sports centre access, discounted theatre tickets, free parking and more.

My client offers ongoing training and mentorship, with opportunities to grow your technical and professional skills; including IT support, networking and cyber security.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

We’re looking for a Senior Project Design Lead to join a market leading utilities company at an exciting time of growth and investment. This is a chance to take ownership of large-scale infrastructure projects that will shape the future of sustainable water systems across the region.

As a Senior Project Design Lead, you’ll be pivotal in managing the technical input for projects, coordinating and uniting contributions from multiple engineering disciplines, and leading a cross-functional team. Your responsibility will be ensure that all aspects of the project are aligned, focussing on delivering the right technical solution that meets business objectives and requirements.

Key Responsibilities

• Leading design teams to deliver effective, long-term engineering solutions
• Ensuring designs meet stakeholder and regulatory expectations
• Overseeing quality, cost and timelines, ensuring adherence to technical standards
• Coordinate suppliers, internal teams, and external contractors through to delivery
• Championing innovation and sustainable design approaches

What You’ll Bring

• Degree or HNC/HND in Engineering, Environmental Science, or related discipline
• Project Management / Senior Design experience within the Water / Utilities / Critical Infrastructure sector
• Strong understanding of project management principles and health & safety standards
• Chartered Engineer status (or working towards)
• Strategic thinker with a collaborative approach

Why Join? You’ll be part of a company that’s investing heavily in innovation, people and infrastructure – offering genuine career development and a positive, flexible culture.

What’s on offer: £65,000 - £70,000 salary (flex for the right candidate) + company & performance bonus, up to 11% pension contribution, 25 days holiday + bank holidays, flexible and hybrid working, health cash plan, electric car & cycle-to-work salary sacrifice scheme, 4x salary life assurance, professional development & study support, discounts with over 800 retailers and free parking and strong public transport links

If you’re a project or design leader who’s passionate about technical excellence and delivering sustainable change, we want to hear from you!

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education

Are you passionate about technology and great with people?

We’re working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community. Due to continued growth, they’re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team.

You will already have some experience of providing IT support in a user facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50+ sites across the UK.

Alongside a competitive salary, you’ll benefit from up to 31 days’ holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications.

What you’ll be doing:

• Supporting the smooth running of IT systems to help teaching and learning, run efficiently
• Providing technical support both in classrooms and deskside across a number of local sites
• Helping staff and students with their use of IT and AV equipment
• Setting up and maintaining PCs, Macs, and other devices
• Installing and updating software, managing access rights, and keeping systems secure
• Diagnosing and resolving hardware/software issues
• Collaborating with the wider IT service desk team to share knowledge and offer training

What we’re looking for:

• Some hands-on experience in IT Support, in a user facing environment, ideally within the education sector.
• Strong communication skills and a helpful, solutions-focused attitude
• Interest or experience in audio-visual (AV) equipment is a bonus
• Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus
• A full UK driving licence and access to your own car is preferred due to some local travel required

Why join?

• Be part of a respected, national organisation making a real difference in education
• Enjoy a structured career path and real opportunities to grow
• Access industry-recognised training, all fully funded
• Benefit from generous holiday, pension, and a supportive team culture

If you’re ready to take the next step in your IT career we’d love to hear from you.

Apply today and start making a difference!

Integral Recruitment is acting as an employment agency in regard to this vacancy.

What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

• Solid experience of working as an Engineer within the MSP space

• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Experience with  Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

• Hybrid flexibility – split your time between home and their London Bridge office
• Supportive, close-knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance?

Do you know your way around service charge budgets, apportionments, and year-end processes — and want to use that expertise in a more strategic, client-facing role?

If so, this could be the perfect next step.

My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients — ensuring they gain maximum value from the software platform from onboarding through to long-term success.

This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management.

You’ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams.

Key Responsibilities:

Customer Relationship Management

• Build strong, long-term relationships with property management clients
• Act as a trusted advisor, understanding client goals and operational challenges
• Monitor customer health and proactively manage risk

Onboarding & Adoption

• Support onboarding alongside the Implementation team
• Deliver tailored training to ensure successful system adoption
• Ensure a smooth transition into live usage and ongoing support

Product Advocacy

• Gather customer feedback and influence product development
• Represent client needs internally and contribute to roadmap discussions

Growth & Retention

• Identify opportunities to expand usage, features, and services
• Drive engagement and long-term customer value

Insight & Reporting

• Use CRM and analytics tools to track usage, trends, and renewal readiness
• Deliver clear, insightful reporting to both clients and internal teams

Industry Expertise

• Act as a subject matter expert in property management financial processes
• Stay ahead of industry trends, legislation, and best practice
• Bring insight into customer conversations, positioning CPL as a trusted authority

Essential Experience (Please Read Carefully)

To be successful in this role, you must have:

Strong, hands-on experience within the block / property management industry
A deep understanding of service charge accounting, including:

• Budgeting & forecasting
• Service charge apportionment
• Year-end processes & reconciliations;
  Experience working with or alongside property managers, finance teams, or managing agents
  The ability to translate industry knowledge into meaningful client conversations

Applications without this level of industry knowledge are unlikely to be considered.

What We’re Looking For

• Proven experience handling clients at a high-level
• Confident communicator, able to engage with stakeholders at all levels
• Commercial awareness with a focus on value and retention
• Proactive, analytical, and solutions-focused mindset
• Comfortable working remotely with regular travel (approx. 25%)

Why Join My Client?

• Be part of a growing, innovative property technology company with big plans!
• Work closely with industry-leading clients
• Have real influence on product direction and customer outcomes
• Join a collaborative, supportive team that values your input

Apply Now

If you’re ready to combine your property management expertise with a strategic, client-focused role — we’d love to hear from you.