2nd Line IT Support Engineer (German & English)
£28,000 – £36,000
Selsey / Bognor or Fully Remote (PO20)
Excellent benefits including a 9-day working fortnight
Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany.
You’ll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you’ll help keep systems running smoothly — and make sure clients feel supported every step of the way.
What You’ll Be Doing
- Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs.
- Provide clear, empathetic support in German and English across phone, remote, and email channels.
- Attend client calls/meetings in German; capture actions and next steps in both languages.
- Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration).
- Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps.
- Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery.
- Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks.
What You’ll Bring
- Native or C1/C2 German and fluent English (written and spoken).
- 2+ years’ IT support experience (MSP or multi-client environments ideal).
- Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
- Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN).
- Full clean driving licence for potential future site visits.
- Clear documentation and excellent communication with technical and non-technical audiences.
Why You’ll Love It Here
- Varied work across UK and German operations.
- A supportive team culture focused on collaboration and continuous improvement.
- Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management.
- Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance.
If you’re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we’d love to hear from you.
Apply now and take the next step in your IT support career.